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Help Center

FAQ

Shipping & Delivery

Where will orders be shipped from?

How long is the order processing period?

How long is the shipping time?

Do you ship to my country?

Do you ship to PO Box?

What if I am not home during the delivery?

Orders & Payments

What method of payments do you accept?

My debit/credit card got rejected. How can I pay for my order?

I have not received any order confirmation details?

How safe is my personal information?

Why am I receiving multiple tracking numbers for my order?

Returns & Cancellations

Can I cancel my order?

I'd like to return an item, what's the procedure?

StoneGraph Pen Troubleshooting

How to prime the pen?

I’ve primed it, but no ink is coming out from the nib

I have used compatible ink and paper, but the ink is not flowing

I can see it flowing out but the pen only produced railroads

How do I change the nib?