We can ship to PO Box. However, we cannot provide a guarantee for orders ship to PO Box. It's the best to ship the parcel to the residential address where there's someone to receive and sign for the delivery.
Anyone at home can receive the package on your behalf. In the
scenario where no one is at home to receive the package, most of the
time the postman will leave a collection slip and you will have to
proceed to the post office to collect your package.
Some Debit/Credit Cards may not work using our Credit Card processor, so using PayPal is the best solution. You DO NOT need to create a PayPal account. There are only 3 steps to use your Credit or Debit Card with PayPal processor.
You should be able to finalize your order. Should you have any queries, please do not hesitate to contact us.
If you need further information regarding your declined payment, please contact your bank. Executive Vibe is a registered PayPal Business user.
This usually happens due to an incorrect email. Do make sure that
your email is indeed correct when you place an order. Do kindly check
your spam folder as well to see if your confirmation email was sent
If you find it in your spam/junk folder, please move it to your inbox so that you receive future notification from us.
Executive Vibe proudly adheres to the highest industry standards to
protect your personal information when you checkout and purchase from
our online store.
Your credit card information is encrypted
during transmission using secure socket layer (SSL) technology &
processed with the highest security payment gateway by Stripe or PayPal.
We do not store credit card information on our website.
We only allow order cancellation within 24 hours after you have made
payment. We will provide full refund if you cancel your order within 24
hours. Please understand that once we have sent out your order to the
postal company, we are no longer able to cancel your order. Do drop us
an email should you want to proceed with cancellation.
Please kindly check the ink that you used and the paper type. StoneGraph is a custom-made pen and has a narrow channel with a small opening, thus it is only compatible with several brands of bottled inks. We also recommend you avoid ink cartridges as they won’t fit into the Stonegraph.
Feel free to check our recommendations for ink and paper here:
Twist the converter to push the ink until you see the ink drop from the nib. Sometimes it was caused by air bubbles inside the converter or the ink hasn’t reached the nib yet. Pushing the ink will help to reconnect the ink inside the nib with the ink in the converter.